Really, all of the information for troubleshooting problems with auditing are in that article. If you believe that it should be enabled, then please go through each item in
Identifying the Problem As soon as you answer "no" to an item in the list, go to the Checklist as indicated and start reviewing each step required to enable auditing to ensure that they are done. For example, this is the first item in the Identifying the Problem list.
Does an audit_visualanalytics.sas7bdat file exist in the <EVDMLA>/Append directory?
If no, then this is a problem. Move on to the Checklist.
If yes, then move to step 2.
If you answer "no" to this--meaning that there is no audit_visualanalytics.sas7bdat in that directory--then start going through the Checklist to make sure that all of the required steps were taken. If you answer "yes" to that item, then move on to item 2, and so on.
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